Our reputation is built upon trust and our ability to deliver on our promises.
Customer Service is Our Priority
A customer recently contacted us regarding a mold insert we delivered a couple of years ago. There appeared to be a discrepancy between parts produced with this mold and those of a previous mold. CMM Optic offered to perform measurements on both the insert and molded parts to troubleshoot the problem. CMM was able to compare the inserts returned by the customer with the original inspection data as well as the parts produced by the mold. We determined that the parts did not match the inserts, pointing to a setup problem at the molding house. Our investigation took only a few days, enabling a quick resolution for our customer.
We understand the impact of providing our customers with the exact parts they ordered, delivered by the date agreed upon. CMM Optic has delivered 96%+ of production orders on time since 2017.
“We have had a couple of rough moments getting our side of the system, which you are making parts for, work. Problems on our end, not yours. A couple of different times now our solution to get up and running has been to pull parts off the machines and try different ones. There is almost no way I can communicate how complex these machines are and the intricacies of what they are performing for us, even to you, who have the drawings in front of you. What these machines are doing is possibly more complex than what the products do they produce.
And so, each one we make is pretty much (fully custom) and everyone holds their breath until each is completed and verified. In all this complexity and suspense, we have now, at least twice troubleshot our problems by pulling parts off the machines and replacing them with other parts you've sent us and every time the change over showcases the amazing precision and consistency CMM delivers and has also elevated you and I both to semi-hero status.
These swaps show the issue isn't (CMM), and eliminates all options except the ultimate solution for me and so we are up and running quickly after such an exercise. One reason people have become comfortable with these exercises is because they have confidence in CMM to save us if our team here ruins a part or breaks something during our fiddling around with everything.”D.S.
“I am impressed with your follow through both with the company itself regarding (my) comment, and with reaching back to close the loop. I hope you also remember that I am a HUGE CMM fan and am always rooting for you and your team. You all are responsive, methodical, proactive, and have always given us high-quality results. I have never stopped suggesting you for work and making positive remarks in large audiences.”